Last updated: August 6, 2026

From the moment you check out to the moment the parcel is in your hands, here is what happens and how long each part of it takes.

Where we deliver

Charlotte Sydney ships within Australia. No other destinations are available at present.

Cut-off time

The daily cut-off is 18:00 (AEST) Australian Eastern Standard Time – Sydney. Orders placed after it are treated as received the next working day, and processing begins from there.

The numbers, together

• Processing: 1 to 2 business days
• Transit: 8 to 12 business days
• Total estimated delivery: 9 to 14 business days
• Cut-off: 18:00 (AEST) Australian Eastern Standard Time – Sydney

Business days are Monday to Friday and exclude public holidays. Deliveries to Sydney, Melbourne and Brisbane typically land at the earlier end of the range; rural and remote addresses sit nearer the later end.

These figures are estimates given in good faith, not guarantees. Once a parcel is handed over, its pace is the carrier's. Where we cannot deliver within a reasonable time, your rights under the Australian Consumer Law continue to apply regardless of any estimate on this page.

Preparing your order

Everything is picked, quality-checked and packed by hand before it leaves us, which takes one to two working days. Orders placed at a weekend or on a public holiday begin processing the next working day.

Sale events and the Christmas period stretch this a little. Where a particular order looks like running meaningfully late, we email you instead of leaving you to interpret a stalled tracking page.

Cost, and the currency

All prices on this store, shipping included, are shown and charged in US dollars (USD). If your card or bank account is held in another currency, your bank converts at its own rate and may add a foreign transaction fee. Those charges belong to your bank and are not received by us.

Standard tracked delivery is free on every order, with no minimum spend. The figure on the product page is the figure you pay; there are no handling charges and nothing appears for the first time at the final step of checkout.

Priority & Insured Shipping

For extra peace of mind you can add Priority & Insured Shipping for USD 5.95. It gives your order priority in our dispatch queue and insures the parcel while it travels. It is charged once per order rather than per item, is shown before you pay, and is not refunded on a return because the service is delivered at dispatch.

Carrier

Parcels are carried by Australia Post. The carrier handling your particular order is named in the dispatch email together with the tracking number.

Tracking

Every order ships tracked. You receive a tracking number by email at the address you gave at checkout, and you can follow the parcel at any time on our order tracking page.

The first scan can take up to 48 hours to register. A tracking page that shows nothing on day one is ordinary and does not mean anything has gone wrong. If no tracking email has reached you within 5 business days of ordering, check spam and promotions first, then contact us and we will look into it.

Addresses we cannot ship to

PO Boxes, military addresses of the APO, FPO or DPO type, and restricted-access locations are outside what we can deliver to. Please give a street address where someone can take the parcel.

Customs, GST and import charges

An order may leave a fulfilment centre outside Australia. Where that happens, customs duty, GST, clearance fees or other official charges can fall due as the parcel enters the country. Those amounts are not part of the checkout price, are set by the customs authority and the carrier, and are never received by us. It is worth checking what applies before you order.

Failed deliveries and address errors

Undeliverable parcels are usually returned to sender. We contact you, confirm the address and send it out again; a second dispatch can carry a cost, which we always raise with you beforehand.

Please check your address before completing an order. We ship exactly to the address entered at checkout and cannot redirect a parcel once Australia Post has it. Spot an error quickly and tell us, and we will try to catch it before dispatch. Delays caused solely by an incorrect or incomplete address are not our responsibility, which does not affect your rights under the Australian Consumer Law.

Lost or damaged parcels

If tracking has not updated for an extended period, or your parcel arrives damaged, contact support@charlotte-sydney.com or use our contact form. Items that arrive damaged are best reported within 48 hours, with the order number and a clear photograph, so we can raise it with the carrier while their claim window is open — though that is not a condition of your rights. The full procedure is in our Returns & Refund Policy.

What can hold a parcel up

Peak demand and seasonal volume, public holidays, carrier backlogs, weather events, customs clearance, or an address that needs verifying.

Consumer rights

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law. This policy adds to those rights and never replaces them.

Changes

We revise this page as our operations and the requirements of the platforms we advertise on change. The date at the top marks the current version.

Contact

Charlotte Sydney
DONT SLEEP LLC
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (This is not a returning address)
Returns address: sent to you by email once your return is approved
Email: support@charlotte-sydney.com
Customer service hours: Monday to Friday 09:00–17:00 (AEST) · Saturday and Sunday 10:00–17:00 (AEST)
We aim to reply within 24 hours.